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Account and security
Account lifecycle, security, on-premise operations, and support access.
How to update SFI application when auto update cannot be started?
What you can do Update the Shop Floor Interface from the Application Manager when the automatic update cannot be started...
How to recover your account administrator password
In some cases the initial mail with verification code might be blocked or identified as a spam due to the...
How to create a customer account (distributors)
What you can do Sign up a new CRIBWISE customer from the Customer Management Portal — as a free trial...
How to change a customer account (distributors)
What you can do Change an existing customer’s subscription quantity, buy or remove add-ons, and check their invoice history from...
How to activate a ToolsUnited voucher
What you can do Order a Tools United CRIBWISE direct account voucher and redeem it on your Tools United account,...
How to submit and track feature requests (Ideas Portal)
What you can do Submit a feature request to the CRIBWISE Ideas portal, vote and comment on other ideas, and...
How to manage customer account administrators (distributors)
What you can do Add, disable and reactivate customer account administrators for an end customer from the Customer Management Portal...
How to place a purchase order in CMP (distributors)
What you can do Place a hardware purchase order with a supplier from the Customer Management Portal – either by...
How to request a quote from a supplier (distributors)
What you can do Request a hardware quote from a supplier in the Customer Management Portal, follow it until the...
Understanding the hardware supplier flow (distributors)
What you’ll learn How a hardware supplier works in the Customer Management Portal: answering quote requests from distributors, confirming and...