How to recover your AP account administrator password

What you can do

Reset a forgotten CRIBWISE Admin portal account administrator, portal owner, password with a verification code sent to your email address. Use the same steps if the first verification email never arrived.

Before you start

• You sign in with an email address, not a username. This is the account administrator (portal owner) login, used at app.cribwise.com and behind the key icon on the Admin Portal login screen.
• You can open the mailbox of that email address. The verification code is sent there.

Important: If you sign in to the Admin Portal with a username and password, this is the wrong article. Use How to reset an administrator’s password (AP) instead.

Quick start

Experienced users — reset the password in 5 steps:

1. Go to app.cribwise.com, or select the key icon on the Admin Portal login screen.
2. Select Forgot your password.
3. Select Send verification code.
4. Enter the code from the email, then select Verify code and Continue.
5. Set a new password and select Continue.

Need more detail? Follow the full steps below.

Steps

Step 1 — Open the sign-in page

Both routes lead to the same sign-in page. Use whichever is closer to hand.

• Go to app.cribwise.com Or open your Admin Portal address and select the key icon in the top-right corner of the login screen.

The key icon (1) on the Admin Portal login screen opens the account administrator sign-in page.

Step 2 — Start the password reset

1. Enter your Email Address.
2. Select Sign in.
3. Select Forgot your password on the login screen.

The sign-in page asks for your email address (1) first. Select Sign in (2) to continue.

Step 3 — Verify your email address

1. Check that the Email Address is yours. Enter it if the field is empty.
2. Select Send verification code.

Confirm the email address (1), then send the code (2).

3. Open the email from CRIBWISE and copy the verification code.
4. Enter the code in Verification Code.
5. Select Verify code.

Enter the code (1) and select Verify code (2). Continue does nothing until the code is verified.

6. When the screen says “E-mail address verified”, select Continue.

The address is verified. Select Continue (1) to set a new password.

Step 4 — Set a new password

1. Enter a New Password.
2. Enter the same password in Confirm New Password.
3. Select Continue.

Type the new password twice (1, 2), then select Continue (3).

Success: You are signed in automatically, and your new password is active from now on.

Next steps

1. Help a locked-out colleague — once you are signed in, you can reset passwords for portal users. See How to reset a user’s password.
2. Check user email addresses — users reset their own passwords by email, so keep their addresses up to date. See How to create and manage users.

Troubleshooting

Related articles

• How to reset an administrator’s password (AP) — reset a password for an Admin Portal username login.
• How to reset a user’s password — how an administrator resets a password for someone else.
• How to activate a new portal and create your first user — first-time setup, where the account administrator login is used.
• Getting started with Admin Portal: layout, navigation, and lists — the login screen and what the key icon is for.
• How to create and manage users — where user email addresses are stored.