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How to use the event log for auditing

What you can do

Review all system-related events for a selected time period and filter them by user or event type – useful for auditing who did what.


How it works

The event log shows all system related events in selected time period.

Events can be filtered by user name (user, who invoked the event) and type. If event has been invoked without user action, ‘system’ is set as user name.

Note: Events from devices will be shown after devices are synchronized.

Event log in the Admin Portal showing system events with filters for user name and event type

 

The event log, filtered by time period, user name, and event type.Clicking on a row will open a side window with more detailed information.

Event log in the Admin Portal filtered by user name and event type


Important
: Searchable timestamp can not be more than 30days


Troubleshooting

Problem Likely cause Fix
Device events are missing from the log The devices have not synchronized yet Wait for the devices to synchronize -” their events appear afterwards.
An event shows system as the user The event was invoked without a user action This is expected. system indicates an automatic, non-user event.
An expected event is not listed It falls outside the selected time period Adjust the time period, then filter by user name or type to narrow the results.

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