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How to add an administrator user

Read time: ~4 minutes

Applies to: Admin Portal

What you can do

Create a new user in CRIBWISE and assign them to the Administrators user group. Administrator users have the highest privileges in the system, including full access to all Admin Portal and Shop Floor Interface features.

Before you start

  • You must be logged in to the Admin Portal with an account that has administrator privileges.
  • Decide on a user name and password for the new user. The user name must be unique in the system.
  • Have the new user’s first name, last name, and e-mail address ready.

Important: Administrator users have unrestricted access to all system functions. Only assign this role to users who need full control over the system. For users with limited responsibilities, create a custom user group with specific privileges instead.

Quick start

Experienced users — add an administrator in 5 steps:

  1. Open Administration → User management.
  2. Click the New button.
  3. Fill in the user name, first name, last name, e-mail, and password.
  4. Select “Administrators” as the user group.
  5. Click Save.

Need more detail? Follow the full steps below.

Steps

Step 1 — Open user management

  1. Click Administration in the left navigation menu.
  2. Click User management.

The user list opens, showing all users in the system.

Admin Portal left menu with (1) Administration expanded and (2) User management highlighted
Click Administration, then User management to open the user list.

Step 2 — Start creating a new user

  1. Click the New button in the toolbar above the user list.

A blank user form opens.

User management list with (1) New button highlighted in the toolbar
Click New to start creating a user.

Step 3 — Fill in user details

Enter the required information in the user form:

Field Required What to enter
Login Yes A unique login name (e.g., john.smith). Cannot be changed after saving.
Password Yes A strong password. The user can change it after first login.
Confirm password Yes Re-enter the same password.
User must change password at next login No Checkbox. Checked by default. Leave checked to force a password change on first login.
Name No The user’s first name.
Surname Yes The user’s last name.
E-mail Yes The user’s e-mail address. Used for password recovery and notifications.
Mobile phone No The user’s mobile phone number.
Language No Select the user’s preferred language for the interface.
User group Yes Select a user group. Set this to Administrators in Step 4.
New user form showing all fields on the General information tab
Fill in the required user details. The user name must be unique.

Tip: Use a naming convention like firstname + first letter of lastname e.x AxelC for user names. This makes it easier to find users later.

Step 4 — Assign the Administrators user group

  1. Find the User group field.
  2. Select Administrators from the dropdown list.

The Administrators group is created by default and grants the highest privileges. Users in this group have full access to all Admin Portal features and all SFI features.

Note: Data access restrictions, product access groups (PAG), and cost allocation restrictions do not apply to administrator users. If the new user needs restricted access to specific stocks, devices, or cost allocations, configure those separately in the user group or on the user’s record.

User form with (1) User group dropdown showing Administrators selected
Select Administrators from the User group dropdown.

Step 5 — Save the user

  1. Click Save in the toolbar.

Success: The user record is saved and appears in the user management list. The new administrator can now log in to the Admin Portal and Shop Floor Interface using the user name and password you set.

User form toolbar with (1) Save button highlighted
Click Save to create the administrator user.

Tip: Allow 2-3 minutes for the new credentials to propagate to all devices running CRIBWISE, especially on-premise SFI installations.

Next steps

After creating the administrator user:

  1. Verify the login — Ask the new user to log in to the Admin Portal and confirm access.
  2. Configure data access — If the user should only see specific stocks, devices, or reports, adjust the data access settings on their user group or user record. See Administration – Manage user groups.
  3. Set up cost allocation access — If your system uses cost allocation hierarchies, assign the user to the appropriate units. See Administration – Manage user groups & Cost allocation.

Troubleshooting

Problem Likely cause Fix
“User name already exists” error when saving Another user already has this login. Choose a different user name. Check the user list to see which names are taken.
New user cannot log in to Admin Portal The user group does not have Admin portal users enabled, or credentials have not propagated yet. Verify the Administrators group has “Admin portal users” checked. Wait 15–20 minutes for propagation.
New user cannot log in to SFI The user group does not have Shop floor interface users enabled. Open the Administrators user group and verify “Shop floor interface users” is checked under General information.
New user cannot see certain stocks or devices Data access restrictions are active on the user group. Open the user group → Data access tab. Uncheck “Restrict stock access” or add the missing stocks.
Password does not meet requirements The password is too short or does not meet complexity rules. Use a longer password with a mix of letters, numbers, and special characters.
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