When signing up for a new Admin Portal (AP), you must enter the email address of the person who will be the portal owner. This email will be used for system activation and your first login.
Once the portal has been created, an email will be sent to the owner’s email address containing a temporary password. Click the button in the email to open the Admin Portal login page.
On the login page, enter your email address and the temporary password from the email. The password in the email is valid for 7days.
You will then be prompted to create a new password for your account.
Before you get to access the portal you must view and accept Terms & conditions. Please scroll to the end of each of 3 pages to fully accept terms.
Once this is done, your portal will be activated and ready to use.
At this stage you have entered the portal as a service user. This means that even though there are no other users in the portal, you can still access it as the owner. Please note that this account will be available until the owner is changed or AP subscription is cancelled.
If more than 7 days have passed and the password expires, you can still access the system by resetting your password.
Click the button in the email again or go to: https://app.cribwise.com/AdminPortal/<shortname>
Then click the Key icon in the top right corner (1). (Note: The exact URL may vary depending on your reseller).
Enter your email address and click Sign in. On the next page, click Forgot your password? (2) to have a temporary verification code (3) emailed to you.
All emails are sent from noreply@cribwise.com.