By default, your Admin Portal (AP) and Shop Floor Interface (SFI) are restricted to allow only you, as the owner, to access them. When support from a support partner is required, you must grant them access.
Support partner access provides full access to the AP and SFI for a specified time period. Access is automatically revoked once that period expires.
Access control
In the AP, navigate to Administration > System Settings and select the Access Control tab (1).
Under the Access for Support Partners section, click Set Up Support Access (2).
In the side panel, select the time span for which you want to grant the support partner access. Available options are Disabled (empty), 1 hour, 24 hours, or Forever.
Login Credentials and Control
Once you click Save, the status will change to Active with an end date (4), and a username and password will be displayed (5). Provide this information to you support partner so they can log in.
Note: As a safety feature, you will not be able to view the password again if you leave this page and return later. In the top menu, you can generate a new random password by clicking Create New Password (6). You can also completely disable access (6) from the same menu.
